Customer Service Agent

Customer Service Agent

Transguard group

Job Description

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, and drafting status report on customer service issues.

Desired Candidate Profile

• Drive the company vehicle between the airport location and the customer location • Follow the off-airport check-in standard of procedure • Complete the full check-in process at the customer location including baggage handling and transporting from the customer location to the van and then to the airport

• Updating company systems and applications with baggage imaging, and baggage tag numbers and acquiring required authorizations from the customer • Display excellent customer service skills, teamwork, and communication skills to deliver the check-in service or baggage delivery service.

Strive as part of a dedicated team to avoid complaints and earn compliments. • Ensure excellent discipline and grooming standards are always displayed while on duty. Always adhere to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.

• Inform customers about mandatory requirements covering their journeys such as passport, visa, health, and insurance requirements as well as other details such as check-in place and time.

• Ensure customers are aware of other travel-related services or products that can be purchased and effectively sell products to increase revenues. Seek opportunities to up-sell and cross-sell.

• Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.

Courtesy: Naukri Gulf

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