Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, and drafting status report on customer service issues.
Desired Candidate Profile
• Drive the company vehicle between the airport location and the customer location • Follow the off-airport check-in standard of procedure • Complete the full check-in process at the customer location including baggage handling and transporting from the customer location to the van and then to the airport
• Updating company systems and applications with baggage imaging, and baggage tag numbers and acquiring required authorizations from the customer • Display excellent customer service skills, teamwork, and communication skills to deliver the check-in service or baggage delivery service.
Strive as part of a dedicated team to avoid complaints and earn compliments. • Ensure excellent discipline and grooming standards are always displayed while on duty. Always adhere to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
• Inform customers about mandatory requirements covering their journeys such as passport, visa, health, and insurance requirements as well as other details such as check-in place and time.
• Ensure customers are aware of other travel-related services or products that can be purchased and effectively sell products to increase revenues. Seek opportunities to up-sell and cross-sell.
• Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
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